Hello, my name is

Yazan AlKurdi

WordPress Developer

About Me

I am a skilled Technical Support Specialist and WordPress Developer with a strong focus on delivering efficient solutions and ensuring optimal performance for businesses.

Customer Service:

I have extensive experience in ensuring customer success and satisfaction across various platforms, including in-person meetings, live chat, ticketing systems, and email support. My expertise spans industries such as online gaming, POS systems, and e-commerce platforms.

Wordpress Developer:

I specialize in designing and developing customized WordPress websites tailored to client needs, optimizing performance, enhancing security, and providing integrated e-commerce solutions.

Technical Support:

With a strong background in managing IT infrastructure, setting up servers, and troubleshooting issues, I ensure smooth and efficient operations.

My Experience

2022-present

WordPress Developer

As an experienced WordPress Developer, I specialize in building tailored, high-performing websites that meet the unique needs of businesses and individuals. My expertise includes:

Custom WordPress Development: Crafting fully customized websites to align with client objectives, focusing on functionality, aesthetics, and user experience.
E-commerce Solutions: Developing WooCommerce-powered online stores with secure payment gateways, optimized shopping experiences, and increased conversion rates.
Performance Optimization: Enhancing website performance by implementing advanced optimization techniques such as image compression, code minification, and caching solutions to ensure fast load times and seamless browsing.
Security Enhancements: Strengthening the security of websites by configuring advanced security plugins, regular updates, and secure backups to safeguard against potential threats.
Responsive Design: Ensuring that all websites are mobile-friendly and responsive across different devices, providing a consistent user experience on any platform.
Ongoing Support: Offering continuous post-launch support, including troubleshooting, updates, and maintenance to keep your website running smoothly.

I am committed to delivering scalable, secure, and user-friendly WordPress solutions that help businesses thrive in the digital space.

2017-present

Customer Service

With extensive experience in customer service, I have honed my ability to ensure client satisfaction and success across various industries. My customer service expertise includes:

Multi-Channel Support: Providing top-notch customer service through various channels, including live chat, email, ticketing systems, and in-person meetings, ensuring timely and effective responses.
Problem Resolution: Addressing customer concerns and resolving issues efficiently while adhering to company policies and maintaining high satisfaction levels.
Client Success: Ensuring that clients fully understand and can utilize products and services, offering personalized guidance and follow-up support for continuous improvement.
Community Management: Managing online communities, such as gaming forums and social media groups, to foster engagement and build loyal user bases.
Feedback and Improvement: Gathering client feedback to identify areas for improvement and collaborating with internal teams to enhance product offerings and service quality.

I am committed to delivering exceptional customer experiences that build long-lasting relationships and drive business success.

2020-present

Technical Support

With over a decade of experience in technical support, I have a deep understanding of troubleshooting and system management. My technical support expertise includes:

System Setup and Configuration: Setting up and configuring servers, networks, and software to ensure seamless operation and performance.
Issue Resolution: Swiftly diagnosing and resolving hardware, software, and network issues to minimize downtime and maintain productivity.
Technical Training: Providing comprehensive training to employees and clients on the use of various systems and applications, ensuring they can operate them efficiently.
POS System Management: Expertise in managing and troubleshooting POS systems, ensuring smooth transactions and accurate data synchronization across locations.
Remote Support: Offering remote technical support via email, live chat, or phone to address any issues efficiently, reducing the need for on-site assistance.
Security and Maintenance: Implementing proactive maintenance and security measures to safeguard systems, enhance performance, and prevent potential threats.

My goal is to deliver fast, reliable, and effective technical solutions that keep your operations running smoothly and securely.

Portfolio

Browse

is an online fashion retailer specializing in casual and comfortable clothing for the entire family. Offering a diverse range of products for men, women, and children, the site features everything from printed t-shirts and linen sets to ladies sweatpants and men's polo shirts. With a commitment to quality and customer satisfaction, Kuk-Lee.com provides fast shipping, secure payments, and attractive offers, ensuring a seamless shopping experience. Embrace style and comfort with their latest fashion trends.

Browse

SigmaMisr is a leading provider of electromechanical solutions, specializing in supplies, contracting, maintenance, and engineering consultancy. Established in 2008, it has a strong presence in Egypt and has expanded its consultancy services to Saudi Arabia and Qatar. SigmaMisr is committed to high-quality standards and exceptional service, offering comprehensive solutions in electricity, sanitary systems, fire safety, and air conditioning, all delivered by a team of skilled professionals focused on client satisfaction.